Most orders are processed within 1–3 business days. Delivery typically takes 7–15 business days depending on your location. You'll receive a tracking number by email once your order ships.

Yes! We offer free shipping on all orders.

Yes, we ship to the United States, Canada and Australia.. More countries are being added — contact us if your country isn't listed.

Absolutely. Once your order ships, you'll receive an email with your tracking number. You can use it to follow your package in real time.

We offer a 30-day risk-free guarantee. If you're not satisfied for any reason, contact us within 30 days of receiving your order and we'll arrange a return or exchange. Items must be in original condition.

All Indoor Balance devices come with a 2-year warranty covering manufacturing defects and hardware failures. It does not cover damage caused by misuse, accidents, or unauthorized modifications.

We're sorry to hear that! Please contact us at support@indoorbalance.com within 7 days of delivery with photos of the damage. We'll send a replacement at no extra cost.

H13 is the highest grade of HEPA filtration, capable of capturing 99.97% of airborne particles as small as 0.3 microns — including dust, pollen, pet dander, bacteria, and smoke. It's the same standard used in hospitals and clean rooms.

Yes, completely. All Indoor Balance purifiers are 100% ozone-free and emit no harmful byproducts. They are specifically designed to be safe for babies, young children, pets, and allergy sufferers.

Filter replacement depends on usage and air quality in your home. As a general guideline, filters should be replaced every 3–6 months for daily use. Some models include a filter replacement reminder indicator.

All our purifiers operate at 36dB or below on their lowest setting — quieter than a whisper. Most models include a dedicated sleep or night mode that reduces noise even further for undisturbed rest.

Coverage varies by model — from 10m² for compact desktop units up to 40m² for our full-size tower purifiers. Each product page lists the exact coverage area to help you choose the right one for your space.

An air purifier filters and cleans the air by removing particles, allergens, and pollutants. A humidifier adds moisture to dry air to improve comfort, skin hydration, and breathing. The CloudMist K50 does both simultaneously.

We accept all major credit and debit cards (Visa, Mastercard, Amex), PayPal, and other payment methods available at checkout depending on your region.

Yes. Our store runs on Shopify, which uses industry-standard SSL encryption and is PCI DSS compliant. We never store your card details.